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About Us We sincerely hope that your LILI purchases will help you to live in a more sustainable way. Buying from us also helps us to help others to live more sustainably.

Paying: if you can, please use a DEBIT CARD (e.g. delta, solo, switch) rather than a credit card, as credit card payments cost us quite a lot in transaction fees. Thanks :-)

Our Contact details:
LILI
Redfield Buckingham Road Winslow MK18 3LZ United Kingdom
Phone: 01296 714184
Fax:
Email: lili@lowimpact.org
VAT registration number 884 1212 30
Making A Purchase We hope that you will find buying things from LILI an easy and pleasant process. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have any problems or suggestions, do email us: lili@lowimpact.org or phone +44 (0)1296 714184.

Legal stuff: When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery Schedule For most items, we aim to deliver within 5-7 working days. Often items are delivered faster than that, even next day, but we are not Amazon! Items might sometimes be out of stock with us and/or with the wholesalers or manufacturers. Where longer delivery times are the norm, we will usually show this in the product description. If delivery time is crucial, contact us in advance to check.
Back Orders If your item is not in stock, we will order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Our VAT registration number is 884 1212 30. Prices of products (e.g. paint, insulation) given on this site show VAT. Our courses are VAT exempt, and books are zero rated.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01296 714184 (International +44 01296 714184) or fax us on or write to us at Redfield Buckingham Road Winslow MK18 3LZ United Kingdom
Privacy Policy LILI do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Refunds for Products
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We will willingly replace faulty products, just return them to us within 28 days of receiving them for a full refund or replacement. Please contact us first to discuss the nature of the fault before returning any goods. For any other problems, just get in touch and we'll do our best to sort things out. This policy is in addition, of course, to your statutory rights (goods of merchantable quality, fit for the purpose, etc.).

If you simply change your mind about buying something, you can notify us of your decision to cancel the order for up to seven working days after you receive the goods. You then have up to 28 days to return the goods (at your expense) for a full refund [this is your right under the Consumer Protection (Distance Selling) Regulations 2000, see http://www.dti.gov.uk/ccp/topics1/ecomm.htm] This does not apply to business customers, only to individual consumers. Goods must be returned in 'as new' unused condition.

Refunds for Courses
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If you cancel up to 14 days before the start of the course, we will give you a refund of the course fee minus a £30 administration charge. Refunds in other circumstances are at our discretion.

NB occasionally it is necessary for LILI to cancel a course, due to insufficient numbers, tutor illness, or other reasons. When this happens LILI will refund your course fees in full, but we do not accept liabiltiy for your travel costs if you have paid fares in advance. If this is a concern to you, we recommend that you take out travel insurance.